Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, you will require a receipt or proof of purchase. We will then send you a return merchandise authorization (RMA) form which needs to be included with the returned product.
There are certain situations where only partial refunds are granted (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed. For account customers, a credit will be issued to the account and a credit note will be emailed to you. For cash sale customers, you will be contacted to refund your credit card.
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
We only replace items if they are defective or damaged. Please see below for exchanges related to warranty. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org. Once you have received your RMA form, please send your item to: Electram, 18112 - 107 Avenue, Edmonton AB T5S 1K5, Canada.
Products manufactured by Electram have a 1-year warranty on defective parts. If a part is found to be defective or there was a manufacturing issue then we will issue you a new part at no cost to you.
Products not manufactured by Electram may be covered by the manufacturer's warranty. Unfortunately, we cannot provide an exchange, however, we will assist you by completing the manufacturer's warranty paperwork.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an expensive item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Awesome sales and even better after sales service. I highly recommend Electram!
- Brent Electrical Contractor
You can actually talk to people who know what they are doing, didn't oversell, shipped everything quickly.
Fantastic experience. I took a long time to decide but they were always there to answer all my questions. Can only recommend Electram
- Juerg Owner of Woodworking Shop
I bought a unit from these guys last year. Excellent service,above and beyond! I was in a jam needed it in a hurry and they got to me here in B.C. Quick response and very knowledgeable would buy from them in a heartbeat.
- Jody Business owner
The team at Electram benefits from having an incredibly diverse set of skills, and is organized in a way to produce nothing but the best. Everything that goes out the door is checked and rechecked, quality control is outstanding, and they have a wealth of knowledge that they take the time to share with anyone who asks. Highly recommend.
- Jake Electrical Contracor
Ron and the team at Electram provide outstanding customer services and high quality products. I would highly recommend them to other electrical contractors, engineers, or anyone needing their services. Very satisfied and hope to work with them again soon.
- Jesse Owner of Woodworking Shop
Electram was extremely patient with all my questions and very very knowledgeable. Very happy to have found them.
- Tamara Small Business Owner
I purchased a used Electram phase converter on Craigslist and needed help with the connections. The Staff at Electram responded to my emails and phone call immediately and were very helpful answering all of my questions, getting my phase converter up and running quickly. Great customer service. They even has all of the original specs and info on my exact converter.
- Mark Small Business Owner
Thank you for intense service and parts delivery. You people were knowledgeable, patient and helpful. From ordering parts at 4 pm EST and receiving them the next day by noon, not once but 3 times! Absolutely amazing. And a special thanks to Ron as we were troubleshooting a very tricky application. Our customer was very happy and impressed.
- Tony Owner of Orser Technical Services
Fantastic technical and sales support. Really highly recommend these guys!
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