Blog: 5 Star Support
Feb 13, 2019

In Your Own Words...

We love hearing feedback from you, our customers. It helps us know what we're doing right and where we can improve. We recently received a great review from a first-time customer, and thought we would share it with the rest of our readers.

Electram Rotary Equipment (Edmonton, AB, 780-451-0418) provided exceptional installation support for my second hand electrical power conversion on my used Standard Modern 1334 metal lathe. They patiently and thoroughly guided me through the wiring and programming of the Lenze SMVector 552 VFD as well as connecting the Hammond 240/600Vac transformer and Rex Power Magnetics three phase line reactor. These items had been acquired by the previous owner of the lathe, but were never installed. Glen and Ron from Electram provided regular correspondence by phone and email in addition to the detailed written installation options modified with specific guidance for my particular needs. They went so far as to help me to implement the existing Leeson 3HP motor DC brake via the Lenze VFD which avoided me having to purchase a more modern unit from them. I highly recommend them for any motor control needs, as these guys really go well beyond quality product sales, they truly are dedicated cradle to grave support specialists. They were very willing to tailor their support to my needs and capabilities.

Jaye Kearley
c/o Hart Lake Ranch
Big Lake Ranch, BC

Thanks Jaye! It was a pleasure working with you, and we loved the blog reference!!